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COVID-19 Update

Your Health and Safety is our Highest Priority

As guests return to The Inn at Virginia Tech and Skelton Conference center, we understand the heightened expectations for hygiene and cleanliness. Over the past weeks, our team has been hard at work cleaning and sanitizing the entire hotel, including guest rooms, public spaces, and meeting rooms. We are excited to welcome guests back and provide a clean and safe environment they can enjoy with confidence. Listed below are the elevated safety procedures we have implemented, effective immediately.

To read the statement on health and safety from Benchmark Resorts and Hotels, please click here.

Download our Property Operations Guide

Public Spaces

  • All staff members required to wear the appropriate PPE at all times while in public guest contact areas
  • Enhanced public space cleaning practices and precautions implemented, emphasizing sanitizing and disinfecting guest contact areas
  • Special attention given to high-traffic, high-contact areas including:
    • Main entrance door handles
    • Front desk countertop
    • Hard surface furniture in the lobby area
    • Interior and exterior elevator buttons
    • Snack and drink machine panels
    • Ice machine buttons
    • Public bathroom fixtures
  • Additional self-service sanitation stations available in high-traffic, high-contact areas.
    • These may include hand sanitizing stations, hand sanitizing pump bottles, and/or sanitizing wipe dispensers
    • These are placed at the front desk reception, outside all public restrooms, outside each elevator entrance, and/or within each elevator
       

Arrival & Departure Experience

  • A plexiglass contact barrier installed at the front desk with a rope and stanchion to provide further distancing measures
  • Signs placed outside each elevator to limit capacity to two occupants at a time, unless in related parties
  • Signs placed near each lobby seating area to limit capacity to only two persons per area at a time, unless in related parties
  • Guests will swipe cards at check-in (the front desk attendant will not handle cards or IDs)
  • Keys will be disinfected after they are returned
  • Hand out materials such as maps, menus, directions, etc. will be available electronically and can be emailed upon request
  • Front desk staff will wear appropriate PPE at all times
  • Guest bath amenities and coffee/tea services will be offered at check-in, with items in pre-packaged bags
  • Express check-out with an emailed folio will be implemented on all departures

Services

Non-essential services are limited or discontinued until further notice (Phase II). These include:

  • The Gift Shop has limited offerings and is no longer be self-serve; a limited selection of drinks, snacks, medication, and personal care items will be available upon request at the front desk
  • Shuttle service is temporarily suspended
  • The Fitness Center is temporarily closed
  • Luggage carts will be locked in the bell closet and only available upon request; the front desk will be responsible for wiping down the cart with disinfecting wipes before passing it to the guest
  • Complimentary coffee and beverage service will no longer be offered in the lobby

Guest Room Cleanliness & Housekeeping

  • Items that present potential cross-contamination between guests removed from rooms:
    • Guest bath amenities, magazines, guest directories, clock radios, decorative pillows and coverlets, notepads, ceramic coffee mugs and glassware, etc.
      • Guest bath amenities and coffee/tea supplies will be distributed at check-in and additional supplies can be requested at any time for guest pickup or to be delivered outside the guest room door
      • Individually wrapped, disposable coffee cups and plastic cups will be left in the guest room
    • Keurig coffee makers, hair dryers, iron and ironing board, luggage racks, and TV remotes will remain in guest rooms
  • Daily stayover service will not be provided, but can be requested for special circumstances
    • These requests will be scheduled and housekeepers will only enter the room when the guest is not present.
  • Departed rooms will be stripped (linen, terry and trash removed) and then left vacant for a minimum of 48 hours
    • All linen and terry will be removed, regardless of condition
  • Pillows are encased in antimicrobial protectors which will be replaced with freshly laundered items after each guest stay
  • Comforters will be replaced with freshly laundered items after each guest stay
  • All hard surfaces and high-touch areas including doorknobs, TV remotes, light switches, lamp switches, telephones, refrigerators, coffee makers, and thermostat controls will be disinfected
  • Two complimentary, individually-packaged sanitizing wipes will be available in each guest room
  • Pre-packaged terry kits will be left in each room upon arrival
    • These kits will be appropriate to the room type and the number of registered guests. Additional supplies can be requested
  • Room and house attendants will be required to wear appropriate PPE (masks and gloves) while cleaning guest rooms, handling linen and guest supplies, or anytime they are in guest contact areas
    • A change of gloves will be required after completing all room strips, and for each individual guest room cleaning
       

Dining

  • In-person contact with guests reduced whenever possible
  • Menus designed for increased levels of sanitation while maintaining the highest level of quality and excellent taste
  • All meals packaged in “to go” containers with cutlery kits
  • Hotel guests will call to place orders for pick up at the host stand
  • Seating arranged to provide appropriate physical distancing. Seating available on the Great Lawn patio and in the Continental Divide Lounge
  • Items transferred to other employees using contactless methods
  • Condiment packets will be provided upon guest request
  • Menus are single use
  • Dining tables and chairs sanitized after each use
  • Enhanced sanitation practices utilized for high-touch areas
  • The kitchen is deep cleaned and thoroughly sanitized each day

More information including dining hours and menus, can be found here

Meetings & Conferences

  • Signage reminding guests of the physical distancing guidelines placed in meeting and conference areas
  • All seating capacities adhere to the CDC/Commonwealth of Virginia guidelines
  • Meeting rooms will be pre-set in a U-shaped configuration to comply with the best physical distancing option
  • Conference room tables will provide working space for one individual guest
  • All meetings rooms sanitized each day after use
  • No linens used in conference rooms
  • Pads and pens available upon request
  • A water bottle refilling station available
    • Meeting attendees to provide their own water bottles
  • All in-house requests will be placed via email or text message
  • While interacting with meeting and conference attendees, all Food & Beverage staff members will adhere to the physical distancing and PPE guidelines
  • Groups will have private AM and PM food breaks, with items packaged individually
  • Bottled and canned drinks will be provided as much as possible
  • All lunch offerings will be served in individual containers
  • Lunches will either be delivered to the meeting room or picked up individually from the bar area
  • Private events may be executed on an event-by-event basis to ensure appropriate physical distancing to follow guidelines
     
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